Strategic systems consulting for unique organizations.
Is your team struggling to make the most of your technology investments?
Let’s work together to clarify your systems goals and make strategic improvements so you and your team can focus on changing the world.
Hello. I’m Olivia.
For over a decade, I have worked with a diverse portfolio of clients to assess their technology needs. Specializing in donor management systems for nonprofits, my experience also includes working with small businesses to assess their technology needs.
I think of my work like solving puzzles. My role is to understand how my clients’ technology systems fit within their larger strategic goals. I work to design system improvement or management plans that are efficient yet accessible to team members utilizing the principles of design thinking.
Services + Approach
At Olivia Blake Consulting, people are our first priority. Our approach to technology & systems management is deeply collaborative and flexible to meet your organization’s unique challenges and opportunities.
Systems Coaching
Your organization needs someone thinking critically about increasing the effectiveness and efficiency of your systems. Systems coaching sessions can help deepen your team’s capacity to manage complex and adaptive systems within your unique context.
Sessions are offered on a sliding scale ranging from $175 to $250 per hour. Discounts are available for purchases of multiple sessions.
+Budgeting for Technology and Personnel
+Improving Proficiency in Data Analysis
+Cultivating Data-driven Decision Making
+Monitoring for Upgrades
+ Recommendations for Systems Expansion or Consolidation
Strategic Improvements
Often, building a system is just the first step in the journey. When your organization grows, your technical infrastructure should adapt to help you keep pace. Framed as project sprints within the ongoing retainer, our strategic improvement projects will help you get the most from your technology investments.
Strategic improvement projects are offered via service retainers.
+Scoping
+ Design Approval
+ Prototyping
+Training & Documentation
+Data Migration
Technical Support
Fixing technical issues starts with establishing processes of clear communication. We can help establish frameworks for solving issues in a timely manner as well as look to improve systems infrastructure to help with persistent problems.
Technical support is offered via service retainer.
+Establish or Improve Ticketing Processes
+Timely Issue Resolution
+Monitoring for Larger Improvement Opportunities
+Data Visualization & Reporting Assistance
+ Regular Check Ins
Experience
Blood:Water
After initiating and completing an initial implementation of a new Salesforce instance, Olivia collaborated with the team at Blood:Water to maintain and improve the system to support the organization’s evolution.
Watershed Wellness Cooperative
Olivia partnered with Watershed Wellness to design and implement a custom Square storefront and integrated Electronic Health Records system for managing their unique & complex business model.
PENCIL
Hired to help facilitate training for a Salesforce administrator, Olivia has supported PENCIL’s technology systems through a variety of configurations over the years.
